Outright Plumbing & Maintenance

Our Client'S Success Stories

How we helped Ben increase Outright Plumbing’s revenue 300% and have more time for his family.

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Biggest Wins for Ben and Outright Plumbing

Business grew annual revenue by 300%

Launched a new maintenance business that was immediately profitable

More free time. Built an A grade team that can handle work themselves

A bigger home to welcome a bigger family

Snapshot of the business before starting with us ​

Outright Plumbing and Maintenance is a family run Plumbing and Maintenance business in Melbourne, owned by Ben and Sarah Rayner. 


Some of the big issues Ben was facing

  • Overworked with little time off
  • Price focused customers draining his time
  • Unpredictable business
  • Too much supervision and putting out day-to-day


What Ben wanted to achieve when he first started

  • Financial security for his family.
  • Expand without taking more work by relying on his
  • Making smart, data-backed decisions.


Unpredictable Clients + Mismanaged Team = Slow Growth

Ben spends night after night growing his plumbing business in Melbourne. He loves his work and enjoys building it up for his family’s financial future.

But, overwhelmed and overworked, it was burning him out. Although he was winning a lot of work, it was unpredictable, and he was often engaged in price wars, and projects which would continue to drag on longer than necessary, making it difficult to predict and plan for growth.

His team of 7 employees was working hard, but there needed to be improvements made so that Ben was not central to every decision made in the business. 

They had the makings of a great business, but their growth was stalling, and they needed systems and processes put in place that would allow them to break through and grow rapidly with confidence and in a strategic way. This is where we came in.


The Solution

Recurring high paying clients + better team management

We helped Ben set up an automatic process to find high paying but easy to work with clients.

Using our proven system to market and pre-qualify leads.

Ben only accepts clients that respect the high quality of his work, and are happy to pay well for it.

We established a dashboard of key business metrics that Ben could look at any time. He could make decisions backed by data, rather than emotion and

We also coached him on the fundamentals of delegation and project management. And set up proven processes to get the most out of team meetings.

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The Results

300% increase in revenue. A new business. A bigger team. A new home.

With our help, Ben has built a marketing and sales machine.
Ben has a predictable stream of high-quality clients coming in month after month. With 20 members now on his team, he delegates much more.

With our team management systems in place, his confidence in his team has skyrocketed.

They can get things done without him. Freeing up more time for his family and himself.

Ben now makes quick data-backed decisions using his critical numbers dashboard. 

Ben has transformed himself from being a good tradie to a stellar business owner. In fact, he took all that he learnt with us, and launched another business
with his sister Sarah. 

Within a year, they launched ‘Outright Maintenance’ which is already generating significant profit – during the pandemic!


Big milestones achieved

Ben shared some of the biggest milestones he has achieved since joining our program

300% Business Growth in 3 Years

During the COVID pandemic, Ben started another business which is already profitable.

Predictable stream of new and high-paying clients coming in every month

Grew from 7 to 20 team members

Constant support from a network of A-grade Tradie businesses we helped build

Quality of life has improved with more time with his family in their new home

We gave Ben the keys to a rapidly expanding business.
We can do the same for you.

Business Benchmark Group Snapshot
  • We’re business coaches that have helped over 1435 tradies dominate the trade and construction industry of Melbourne and Geelong.
  • We give you proven processes to multiply your growth, without multiplying your work.
  • Our clients achieved a 34% increase in profit during COVID without government stimulus.

Want to steal our secrets?

We surveyed over 100 business owners in the trade and construction industry. And compiled “The Benchmark Report” – a report of the best kept strategies to dominate the trades market.

Let us know which email to send it to you, and we’ll deliver it within 2 minutes!

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We gave Ben the keys to a rapidly expanding business.
We can do the same for you.

A little bit about us

We have helped create hundreds of successful businesses over the years.

Whether you are a plumber, electrician, builder, tiler, plasterer, bricklayer, or concreter, or whatever stage of growth your business is at, we’ll help you achieve you biggest business goals.

Our trades business coaches have the experience, expertise, and enthusiasm to get you out of uncertain times and get you into a positive mindset.

You’ll see serious financial and personal results within 12 months of being in our specialised program, including improved cash flow, personal and business confidence, efficient time management and team productivity, all within 12 months.’

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