Call us on 03 9001 0878

Stefan Kazakis on 5 October 2019

#67: Developing Customer Loyalty

Now available on iTunesStitcherSpotifyPodBeaniHeartRadioTuneIn Radio

Stefan continues to explore the distinct difference between loyalty and repeat business. Developing customer loyalty relies on you consistently exceeding your clients expectations.

If you only meet the minimum standard they expect – that’s hardly going to get them excited about coming back to you next time, or calling their friends and telling them about how awesome your business is.

You need to delight your customers. You need to surprise them, to exceed their expectations, to meet their every need – and then do more! If you do this, your customers have no reason or desire to go anywhere else, they won’t be swayed by cheaper competition. They know you, trust you and become advocates for your business.


Thinking about getting your own business coach?

We offer a free 2 hour workshop with our senior business strategists who will work with you to determine what's working in your business, and what areas you could improve in  your business. There's no obligation whatsoever, and regardless of whether you begin working with us, you will have a plan to implement new strategies in your business to help you get money off the table and into your pocket. 

Click here to learn more and register your interest.


Subscribe to our podcast:








Visit our Website:

Have a question for us to address in an upcoming episode?

Submit your questions via email or get in touch with us on social media!


Find and Subscribe to our podcast:

Now available on iTunes, Stitcher, SpotifyPodBean, iHeartRadio, TuneIn Radio

Spotifystitcher podbean iHeart Radio Tune In

Must Read

Stefan Kazakis on 29 May 2018

#7: Lessons in Business From The Drain Man (Brendan Dover)

Brendan Dover from The Drain Man shares the story of his business, its enormous growth since 2007, and gives us tremendous insight in the decisions he's made on his business journey. ...

Read more

Stefan Kazakis on 20 November 2018

#32: Hairhouse Warehouse Co-Founder Joseph Lattouf

Joseph Lattouf, Co-Founder of Hairhouse Warehouse with his brother Tony, shares the incredible story of his life in business. From humble beginnings of buying a single “run-down” hair salon in D ...

Read more