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Stefan Kazakis on 25 April 2020

Managing your staff through COVID-19

There is no denying that the structure of our businesses has certainly been altered during COVID-19.

We are now, more than ever, having to adapt and innovate.

We are having to manage our team in a much different way and our team are having to work in a way they never have before.

So how do we make sure we are still being a good leader and a good manager during COVID-19?

This week for our guest webinar we were joined by Chris Sacco the founder and owner, and Stephanie Berry, the general manager of KLC recruitment. We discussed the most important elements to running a team remotely as well as a few other critical HR issues.

If you missed the webinar you can check it out here!

Or read on for a summary of the most important points

COVID-19 has altered many elements of being a business owner, and managing your team is certainly one of them.

For many companies it has sparked innovation in the way teams communicate and the way the business is operated.

There are multiple different areas that should be covered and there should be a contingency plan for each of these areas, however some of the ways you can adjust to the new working conditions are the following.

Induction and training:

If you hire throughout COVID-19 then you must ensure that you communicate exactly what is expected of the employee if they are to be working remotely and still follow the same protocols such as inductions and trainings, constant meetings etc and follow the same process you would do normally.

For example:
KLC slide 1KLC slide 2

To find out other steps you can take during this process, check out the webinar we held on Thursday.

Workplace health and safety

Ensuring the health and safety of your employees is vital and even when working remotely this should still be a high priority in your business.

KLC Recruitment shared that according to Worksafe Victoria, “Employers have a duty to - as far as is reasonably practicable - to provide a working environment for their employees that is safe and without

risks to health.”

Your obligations throughout COVID-19 (whilst and if your team are working remotely) include some of the following points:

  1. Work through your workplace health & safety policy for your team working remotely
  2. Create a checklist of how their home office should be set up
  3. Have a consultation with your staff to ensure they are in a safe working environment
  4. Educate your team on what elements are key to a safe working environment
  5. Give your team advice on how they should have set up their home office

As an employer, you should also be monitoring the mental health of your staff, this is your responsibility, ensure they are aware of any government funding available in relation to mental health.

The best thing you can do is follow the simple procedure of talk, see, and provide.

For example, is your staff member acting out of sorts? Are they remaining in their PJ’s all day? Do they normally turn up for work wearing makeup and are now not, or are usually clean shaven and are now not?

These may seem like small factors; however, they can give you an insight into how someone is feeling and will be your prompt to ask, “how are you today?” We need to remember that as leaders in our business we need to be mindful of these signals for ourselves too  - here are  a few things you can do to ensure your health remains at a high quality throughout the pandemic; these include:
KLC slide 3

For more information on this, please watch our webinar.

Managing your team from home

Keeping track of your team may seem harder whilst they are working remotely, but there are steps you must take to ensure you are staying informed of their performance.

These include:

  • Make sure your team has clear deliverables on what is expected of them
  • Keep them accountable to this, this may be as simple as a 3-minute meeting at the beginning and end of each day where they share what they are working on or have completed for the day.

Performance Management

Even during times like these, some of your team will need to be performance managed.  This might be something that started pre-Covid-19 or something that is showing up right now. Chris and Stephanie go into more detail regarding performance management and understanding and managing your team throughout COVID-19, so for more information on this topic, please watch our webinar.


My final word this week from one business owner to another is that yes, this is an uncertain and unclear time right now, but we are all in this together. 

Remember:
You’remanaging your team like you have never managed them before.

Your team is experiencing a work environment that they have never experienced before.

So that means, things may not always go to plan, things may not always be completed as expected and you will learn new ways of doing things, most likely every day.

And that’s okay.  1% improvement is all we are looking for any day of the week, it always has been.

Remain in control, remain the leader.  Set the pace and allow your team to flourish.

Look after yourself and your loved ones.

 If you need help, reach out. We are on this journey with you.

Power to you,

Stefan Kazakis

Power to you!  
Stefan Kazakis 

CEO, Business Benchmark Group


Looking for a business coach? Find out more about the Board of Directors 12 Business Coaching Program.

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