Business growth had reached a glass ceiling
Needed to refine their processes to be more efficient.
Average Dollar Sale was too low.
Owner Matthew Adams said his own mental barriers were holding him back - his mindset has since improved "1000%"
Created and refined a job board and scheduling process, so that everyone knows who is responsible for what, and when.
Focused on defining their ideal target market. They now know exactly the type of customer they want to serve. This has helped to increase their Average Dollar Sale by 100%
Robert first started his business “Sharper Facility Services” in 2004. Over the past 15 years, he has grown from a very small team where he was involved in doing the work as well as taking care of every other aspect of the business.
As his business grew and he continued along the ownership journey, he struggled with identifying exactly what his role should be within the business and what it was he needed to achieve and ultimately be responsible for.
His business is now a major player in the commercial cleaning industry, earning multi-million dollars in revenue and with a keen focus on further growth over the next 12 months and beyond. He is now clear on his ideal customer and the team and systems to support a growing reputation as a leader in the industry.
Sharper Facility Services has budgeted for double-digit growth, top and bottom line, and are projecting an increase in their leadership team headcount and team growth through external hire, promotion and outsourcing back of office tasks offshore.
As the leader of the business, Robert’s focus is on growing his team, developing his people, growing his resources and to focus on serving his ideal target market.