Customer Service Coaching
The customer is always right so how do you keep them happy? Our customer service coaches won’t just give you the answers to questions like that – they’ll go one better and help you answer those questions yourself.
Our customer service training will help you:
- Think strategically
- Keep focused and be accountable
- Deal with challenges immediately
- Set practical goals
- Develop a solid business plan
- Be more creative in your business
- Make better-informed decisions
- Embrace opportunity and growth
You’ve worked hard to attract A-grade customers. You’ve spent the marketing dollars, spent time with the customer and you’ve closed the sale.
Done deal, right? Not by a long shot.
Because it’s six times more cost-effective to keep current customers loyal rather than acquire new ones. And it’s even more effective when they recommend you to friends.
Our customer service coaching will help you shift your priorities towards encouraging repeat custom. We know from experience that you can’t grow a business without turning customers into happy, loyal advocates.
We will evaluate your customer service processes and tell you what’s working and what’s not. We will also help you build the skills to fix them yourself.
This means immediate improvements in your profit margins.
Become a customer service leader
If you don’t look after your customers, your business will neither attract or retain them. And without customers, you have no business.
You are 100% responsible for your customers and not your team. Because you can’t expect your team to put your customers first if you don’t.
Our customer service coaches will help you develop leadership skills rather than management skills. So you can lead your team by example, motivate them and inspire them.
You will learn how to set them customer service-focused goals that will help you reach your growth targets.
Want results overnight? Ones that won’t come at a long term cost? Done.
Our coaching professionals will evaluate your customer service processes and tell you what’s working – and what’s not. They will determine what can be immediately improved – and they’ll help you apply immediate fixes. That means immediate improvements in your profit margins. And building a reputation as a business that delivers on its promises long-term.
But you’ll still need a long-term growth plan – a sustainable one. So our customer service coaching helps you develop your own sales, marketing, operations and customer service plans that work together seamlessly.
Benefits beyond business
Business is all about looking after your customers. But that doesn’t mean you can’t look after yourself too.
After all, didn’t you get into business to build a better life?
So we help you see that personal and professional success are one-and-the-same. Our customer service coaches focus on helping you build a stellar customer service team. One that could one day run your business without you. Perhaps even better than you can.
That way, you’ll have more time to enjoy the success you’ve earned. Because success is really no use if you’re too busy to enjoy it.
Call 03 9001 0878 today and start building your tomorrow.
Which coaching program is ideal for me?
Answer the two questions below and we’ll recommend the right program for you.
How many employees do you have?
What is your current annual turnover?
Recommended business coaching programs will appear here
Julie Quinton - Quintons Supa IGA
Case Study: Polyshine Finishing
Having purchased the business in 2008, Chris Galea soon realised that the company was growing too fast and it was impossible for him to manage on his own, but he firmly believed in the product, saw the exporting potential and so he pushed through.